Is there a ticket system that also does project management?
Were looking to roll out a ticket system that also has project management capability. We're currently using Trac but we find that it's really difficult to config and also has very weak support with workflows. Ideally we want a system that has:
- A ticket system that supports workflow
- Integrates well with window's Active Directory for user management
- Has good integration with our source management (SVN)
- Has project management functions and reporting. At the very least some sort of Gantt chart.
- Project manager needs to be able to pick tickets and features to go into a certain milestone/sprint
- The interface to this system needs to be accessible from any platform (windows, mac etc).
What system should we use? What are your experiences? We are looking at a few examples like Jira, FogBugz, TFS, Jass, etc etc. There's just too many, looking for recommendations.
We are a commercial shop so cost is not an issue.
Answer
Personally I find the Atlassian products to be affordable, robust, and well supported, so I went with JIRA when I was looking at ticketing systems in the past. It integrates nicely with AD and SVN which I had no trouble setting up. One of the reasons I picked JIRA was the reporting functionality which gave great breakdowns of number of issues and progress on each project, and even let you use sql-like syntax to customize as needed. It's web based, so any platform is not an issue.
I did not use it for project management, but they have a solid plugin community and a quick google search turns up a few gantt plugins such as Gantt Connector.