Email verification of otrs system at localhost?

otrs
Naloiko Eugene picture Naloiko Eugene · Nov 28, 2013 · Viewed 11.1k times · Source

I have tried to create a user - admin at OTRS system (localhost) installed this way "Nice tutorial. Thanks!". But I met the DNS problem, while the email was verified. How do I solve it?

To solve this issue I went to

/opt/otrs/Kernel/System

There you can find the file CheckItem.pm implement:

sudo nano CheckItem.pm

There I have modified the CheckEmail subroutine:

sub CheckEmail {
    return 1;
    ...
}

Answer

MichielB picture MichielB · Nov 30, 2013

Apparently you either can't resolve domains OR the email address you try to type in does not have a valid MX record on the DNS server your OTRS system uses.

You can change the DNS server by setting CheckMXRecord::Nameserver under Admin > SysConfig > Framework > Core to a valid nameserver.

Alternatively you can set CheckMXRecord to 'No' under Admin > SysConfig > Framework > Core if you do not want DNS lookup validation at all.

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