Blue Prism Surface Automation over Citrix

automation citrix region surface
Katcher picture Katcher · Apr 7, 2017 · Viewed 9k times · Source

We're experiencing problems spying a Citrix window.

Our team is not able to spy the outline of the Citrix application window once it is launched. We tried full-screen, on the desktop, on the laptop, closing all other windows, and numerous other scenarios. I believe that it is because the sign-in is via internet explorer and once the Citrix application is launched, the application detaches from Blue Prism.

We were working to troubleshoot this issue and are trying to set up a separate business object for the Citrix window. Another problem is that we cannot launch the Citrix .exe file because it does not allow us to input any parameters to log-in that way. We’re now looking into saving the Citrix file as an .ica file (see https://support.citrix.com/article/CTX804493).

Does anyone have any suggestions?

Answer

Phil McGaw picture Phil McGaw · Apr 26, 2017

You'll need to use Surface Automation techniques in order to interact with applications launched via Citrix. Essentially bitmap mapping. If you are having difficulty attaching to the citrix window itself, try using a dedicated application like citrix receiver and have Blue Prism launch that application.

You could also try checking the windows process running (.exe) once citrix is launched via IE, and then try attaching to that process.

Good Luck.

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