VCenter 6.5 installation - internal error

beepboop picture beepboop · Sep 22, 2017 · Viewed 10.7k times · Source

I'm getting an error "internal error" when trying to "Set up vCenter Server Appliance" as shown in the attached screenshot 1 screenshot 1

It starts as shown in the second screenshot screenshot 2 and then it throws the internal error, it looks like it's failing to set the host name.

I already checked /var/log/messages but there is nothing helpful there, is there any other log files that I need to check that might show the exact error?

The VCenter is installed on eSXI 6.

Answer

matt picture matt · Nov 24, 2017

Having run into exactly this issue in my case it transpired that the DNS server that is set in the console of the appliance is the one used to look up the name. If the name won't look up in that dns server you get this error. The DNS server that you set in the VCS appliance configuration screen (the one on https://vcs-appliance:5480) appears not to be used). You need to open the console in ESXi view of the virtual machine and set the DNS server there.

Of course if you specify an IP address for the host name this doesn't happen because it doesn't look the host name up in DNS.

Not to say that that is the only reason you may see the error but it's enough in itself.