VMware Workstation encounters "unrecoverable error: (svga) Unexpected signal: 11." What do I do?

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epoxy picture epoxy · Nov 16, 2015 · Viewed 14.3k times · Source

Have been using VMware workstation for a while now. The other day I did however get this message when trying to start my Windows7 VM:

VMware Workstation unrecoverable error: (svga) Unexpected signal: 11. A log file is available in "/vmware/Windows7x64/vmware.log".
You can request support.

To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu. You can also run the "vm-support" script in the Workstation folder directly. We will respond on the basis of your support entitlement.

I noted that .lck-files have been created in my VM folder. When removing these I can start the VM, however this takes me 13 days bak in time, 3 November where a lot of code is missing.

Possible reasons for this is that I have been accessing the VM both locally and remotely, which could have caused concurrency issues and thereby the creation of .lck fies. Sometimes when I try to open the Windows VM I also get this:

Failed to lock the file Cannot open the disk '/vmware/Windows7x64/Windows7x64-000001.vmdk' or one of the snapshot disks it depends on. Module 'Disk' power on failed. Failed to start the virtual machine.

On another note I have also tred resolving this by updating to the latest version. When I try to do this within the program I do however get:

There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator

Please help me. I do not want to redo 13 days of work. (No I have no backup of the files unfortunately).

Answer

Suneelm picture Suneelm · Apr 15, 2016

I too faced this issue using vmware 11 for windows 7 machine but when i disabled "accelerate 3D graphic" setting everything worked and never seen this issue.

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