Unable to invite internal users in apple TestFlight

Niko Zarzani picture Niko Zarzani · Nov 2, 2014 · Viewed 12.5k times · Source

I have no experience in publishing apps on the App Store. I have created an app from Xcode 6, archived it, validate it and submitted to iTunes Connect. While is pending for being reviewed I decided to try the new apple TestFlight functionality.

Following the tutorial video (https://itunesconnect.apple.com/downloads/Documentation/TestFlight-v09-iTC-Export-sw.mov) I have performed these steps:

  • I have added another apple ID that I own under the User & Role section giving him a Technical role
  • I have accepted the iTunes Connect email invitation for that user
  • I have selected my app, then my build and enabled it for TestFlight
  • I went under the Internal Testers section and invited the user

Still the status for the user is not being displayed as invited and I didn't received any email invitation to test the build.

The status didn't change to Invited

As you can see I also tried to invite my own apple id account, the status changed to invited but I didn't received any email...

In addition refreshing the page brings me back to no invitation at all for the new user:

enter image description here

Am I doing something wrong? I fear I am missing a step during the build submission or maybe that since the app is reviewing for the app store I cannot invite beta testers...

I have also tried to toggle again the testflight build toggle (as suggested here: https://stackoverflow.com/a/26579651/2701348) but nothing changed.

Answer

Vas Giatilis picture Vas Giatilis · Jan 4, 2015

The problem with inviting an internal tester is that you cannot have an internal and external tester with the same apple ID.

Although deleted and recreated the user in user roles I still had the same problem. When I removed the duplicate email from External Testers and went back to Internal Testers, the invite was sent.