SharePoint 2013 SP1 install error during product configuration: Step 5 Failed, timeout

ItsBradMorgan picture ItsBradMorgan · Apr 20, 2014 · Viewed 9.2k times · Source

I am installing SharePoint 2013 SP1 on Windows Server 2012 R2 and cannot get passed Step 5 on the Product configuration manager. The last successful service is the "Document Conversions Launcher Service" then it times out with this error: An exception of type System.ServiceProcess.TimeoutException was thrown

Any ideas on getting this installed properly?

Windows Server 2012 R2 running on Hyper-V VM (4 cores, 12gb RAM),
SQL Server 2012, 
SharePoint 2013 SP1,
Office Professional 2013

Answer

Priyank Gupta picture Priyank Gupta · May 7, 2014

In Registry, Add a new key named "AcknowledgedRunningOnAppServer" of DWORD type at the below mentioned locations.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\<var>version</var>\LauncherSettings
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\<var>version</var>\LoadBalancerSettings

Set the value to 1.

Restart the System.

Now the Configuration Wizard should work fine.

Reference - http://support.microsoft.com/kb/2910363