Service-now, where to begin?

servicenow
itmilos picture itmilos · Aug 1, 2013 · Viewed 11.3k times · Source

I'm working as a Desktop Support Specialists at Day & Zimmerman. Along desktop support I code in a free time.

I would like to become a certified Service-Now Admin.

What are good materials to start learning about Service-Now?

I understand why companies are using Service-Now, how it is used, but I would like to learn how to configure it, configure workflows for Service Catalog requests, create groups to filter tickets between different IT teams, and create UI policies and scripts.

I have a strong JavaScript knowledge.

Thanks

Answer

Sagar patro picture Sagar patro · Aug 22, 2013

  1. Start reading from Service Now Wiki.Start from get "Get Started".What ever you learn you can practice on demo instances provided by Service Now "https://demo.service-now.com" . In the this link add "001" to "023" after "demo"

    It's simple o understand and start from the above.

2.Once you are familiar with the basics then you can go ahead with servicenowguru.com.It has a lot of useful code snippets.

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