For anybody who uses osTicket you may have noticed that it is no longer being developed and it has been two years since the latest update. I want to switch to a open source ticket software which is supported and updated.
Any tips on what to use?
I have obviously googled and found some great looking solutions but I would be interested in getting opinions from people who actually use alternatives.
Answer
Actually osTicket isn't dead. In fact there were several release candidates available at the time that this question was posted. Their new stable version 1.7ST (desoto) was also released on 02 apr 2013. (After 6 released candidates [RC] and several developer preview releases [DPR])
Check it out at: https://github.com/osticket or at http://osticket.com