How do you debug SugarCRM problems/learn how SugarCRM works?
I'm in the process of trying to move our company from SalesForce to SugarCRM, but I've run in to a nasty bug (the moment I add a custom field to Accounts, all accounts stop showing up). We've paid for support from the SugarCRM people, but they only have take-forever-then-get-a-worthless-response-level tech support for the open-source version (and we avoid proprietary software like the plague). Oh, and did I mention our Salesforce contract expires at the end of the week?
So, long story short, I'm stuck debugging the SugarCRM app myself. I'm an decently experienced programmer, and I have baseline PHP competency, but I don't even know where to being trying to solve this issue. Can any Sugar developers out there recommend any kind of process for debugging Sugar? Are there any resources out there that would help me to understand what the different PHP files do, or how the Sugar system works overall?
Just as an example of the sort of thing I'm talking about: I figured out how to get sugar to print stack traces, and by following several I noticed a pattern with all the problem lines involving
$this->_tpl_varsI'd love to try and figure out why that method call isn't working, but I don't know:
A) what _tpl_vars is supposed to do
B) where _tpl_vars is defined
C) what $this is supposed to be
D) where in the framework $this gets set
etc.
So if anyone can help explain how/where I would start finding answers to these questions, I'd be incredibly grateful.
Answer
I worked with SugarCRM a couple years ago, and although I loved what I saw on the surface, I ended up rejecting it for our project because of what you are experiencing now. The internals of the product are woefully underdocumented. I had envisioned writing a bunch of slick modules for the product, but the resources just don't exist. You'll spend all your time digging through code, pouring over forum posts, and trying to find examples of what you're trying to accomplish. Doesn't sound like things have gotten much better.
Given that your PHP experience is less-than-guru level, and you're undoubtedly busy with a lot of other tasks and deadlines, I think you should maybe reconsider this transition if it's not too late, at least until you get a better comfort level with Sugar. If you're forced to move to Sugar because of an expiring contract with Salesforce, I think you might be in for some serious heartburn!