What is the best open source help ticket system?

open-source ticket-system
Mircea picture Mircea · Jun 2, 2009 · Viewed 108.6k times · Source

I know of osTicket, are there any other more compelling help ticket systems?
My company wants to use one and I am researching them now.

I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work.

Answer

krubo picture krubo · Jun 2, 2009

There is good information on Wikipedia at

Comparison of Issue Tracking Systems

Personally, I'm fond of Trac, which has the capability of integrating with subversion, so when you check in a file, if you say something like...

$ svn ci -m "automatically fix any broken dates in the input.  fixes #87"

....then Trac will automatically add this comment and close bug #87 for you.

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