Add-ins missing in "New Outlook" for Outlook for Mac users

Question

I work on an add-in for Microsoft Outlook, and some of our Outlook for Mac users have recently reported that they are unable to view any add-ins in the ribbon if they have the "New Outlook" toggle turned on. The option "Get Add-ins" is accessible in a dropdown menu if they click the "..." option in the ribbon, but this "Get Add-ins" option is disabled. Both the main inbox window and separate read/compose windows are affected.

I was able to replicate the issue in Outlook for Mac version 16.45 (21011103).

Is this expected behavior? If not, is there a way to get add-ins to show in the ribbon again?

Thank you.

Answer 1

Same problem for me. Add-ins where working on {old Outlook}, just not when I switched to the {new Outlook}. I fixed this by going to system preferences > security & privacy > Privacy Tab (full disc Access). (Outlook was not even an option; I had to click the + icon and add it in.) The system then requested to restart Outlook and now all the add-ins are showing up.