Cross-reference list is empty in Word 2010

Question

I have been given a Word file (.docx) that has about 35 figures and tables. When I try to add a cross-reference I get an empty list like this:

I made sure that:

1) The figures and tables are actually captions. If I delete anyone of them, the rest get updated as expected.

2) Other cross-references already in the file works. They get updated correctly like in (1)

3) The document doesn't have any 'track changes'. This is apparently a problem for some people, so I did an 'accept all changes'. Doesn't seem to help unfortunately.

4) I tried copy all and paste into a new file.

5) I tried selecting all and F9.

I'm perplexed why this is happening. Anyone can help me find the root cause?

Answer 1

I know that it is probably late, but maybe it will help somebody else.

1. Select caption below table/picture
2. Right click and select Toggle field codes - the caption show the code in format like SEQ xxx xxx
3. Go to Insert -> Reference -> Caption and click on New Label button
4. Insert the text following after SEQ from point 2. E.g. Fig.
5. Save the new label.
6. Go to Insert -> Reference -> Cross Reference - select the inserted value from point 4 in the Reference type dropdown list. Now you should see all the values.

The answer is based on the following link.