How to get iPhone app users to submit crash reports?

iphone ios app-store-connect crash-reports
Jason picture Jason · Dec 1, 2010 · Viewed 34.6k times · Source

Possible Duplicate:
iphone how to get crash log from customers?

Some of my users are reporting crashes. What is the best way to explain to them how to send me their crash reports, so that they show up in the iTunes Connect list of crash reports? Do they get sent when users sync their phone with their computers? Thanks!

Answer

jsd picture jsd · Dec 1, 2010

They will show up in iTunes Connect automatically if the users have enabled that.

When the user synchronizes their device using iTunes, crash reports are copied to a directory on the user's computer. If the application was distributed via the App Store and the user has chosen to submit crash logs to Apple, the crash log will be uploaded and the developer can download it via iTunes Connect.

See: http://developer.apple.com/library/ios/#technotes/tn2008/tn2151.html

Related questions

Crash reports in redesigned iTunes Connect

I have a few questions: Where is the crash report tab now in the redesigned itunesconnect.apple.com? Previously it used to be below "Additional Information"? Does the crash report (crash report in iTunes) contain a UDID? I am asking …

Read More
Missing Compliance in Status when i add built for internal testing in Test Flight.How to solve?

When I added my latest build for internal testing with TestFlight, I saw that it had a "Missing Compliance" status. Is this a major problem? Why does this appear? How can I resolve this issue?

Read More
Images can't contain alpha channels or transparencies

Apple has released new version of iTunes Connect & I got an error message when I tried to set Screenshots on itunes connect for my app. "Images can't contain alpha channels or transparencies."

Read More