Testflight testers getting "unable to download app could not be installed at this time"

ios xcode app-store-connect testflight beta
Andrew picture Andrew · Apr 23, 2015 · Viewed 22.8k times · Source

I distributed version 1.0, build 1, of my app via TestFlight, and everything worked perfectly.

Yesterday I archived and sent out build 2, and now upon tapping the update button, every user seems to be getting an error:

Unable to Download App

[App name] could not be installed at this time

I haven't heard from any users who didn't have build 1 installed already, but looking at iTunes Connect, no user has build 2 installed.

Answer

UncleIstvan picture UncleIstvan · Jul 15, 2016

Encountered exactly the same problem today, trying to install a new testflight version downloading it through our company WiFi. We noticed that we could still download and install the app from mobile devices through LTE which lead us to the conclusion that for whatever reason testflight must have blocked our office IP (temporarily) for unknown reasons.

Related questions

Xcode 7 error: "Missing iOS Distribution signing identity for ..."

I tried to upload my App to iTunes Connect resp. AppStore and got the following error: Failed to locate or generate matching signing assets Xcode attempted to locate or generate matching signing assets and failed to do so because of …

Read More
Missing Compliance in Status when i add built for internal testing in Test Flight.How to solve?

When I added my latest build for internal testing with TestFlight, I saw that it had a "Missing Compliance" status. Is this a major problem? Why does this appear? How can I resolve this issue?

Read More
How do I upload a build to iTunes Connect for TestFlight?

How do I upload my app I made in Xcode to iTunes Connect to invite Beta testers to download it? I read the documentation and I tried what it said but it never uploaded my app.

Read More