How do I symbolicate a copy/pasted crash report?
I have a user who is experiencing a crash using the app store version of an iPhone app. The crash is not reported via iTunes connect and the user is unable to sync with iTunes and get me the .crash file (they don't have a computer). The user is, however, able to copy and paste the crash report from the phone under "Settings > general > about > Diagnostics & usage data".
I took this users copied crash report and manually pasted it into a text file and renamed it with the .crash extension. When I import this manually created .crash report into XCode's Organizer, I am not able to symbolicate it. I am using the same copy of XCode that generated the app store binary and the ipa is archived and I am able to symbolicate crashes that come from iTunes connect.
Is it expected that the manually created .crash file would not symbolicate or am I doing something wrong? Any help would be much appreciated!
Thanks!
****update**** I am also unable to symbolicate the crash report using the steps here: Symbolicating iPhone App Crash Reports.
****update 2**** Here is the crash report:
Incident Identifier: 3A2A3D26-1E44-46AA-9777-658EBBBEDD57
CrashReporter Key: a9eadbf28904a2c3b4d285c7455db9ae06a5a555
Hardware Model: iPhone5,1
Process: MyApp [1180]
Path: /var/mobile/Applications/0B09C692-7C36-4398-AC77-4217401E0FC/MyApp.app/MyApp
Identifier: MyApp
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2013-02-12 18:45:15.066 -0500
OS Version: iOS 6.1 (10B143)
Report Version: 104
Exception Type: 00000020
Exception Codes: 0x000000008badf00d
Highlighted Thread: 0
Application Specific Information:
com.company.MyApp failed to resume in time
Elapsed total CPU time (seconds): 0.800 (user 0.800, system 0.000), 4% CPU
Elapsed application CPU time (seconds): 0.004, 0% CPU
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0:
0 libsystem_kernel.dylib 0x3b39ce98 0x3b39c000 + 3736
1 libdispatch.dylib 0x3b2d7c16 0x3b2d2000 + 23574
2 CoreData 0x330b9304 0x32f4d000 + 1491716
3 CoreData 0x330a75f6 0x32f4d000 + 1418742
4 CoreData 0x32f56a3e 0x32f4d000 + 39486
5 MyApp 0x000f17b8 0xef000 + 10168
6 MyApp 0x000f11b4 0xef000 + 8628
7 MyApp 0x000f2f2c 0xef000 + 16172
8 MyApp 0x0010c9c6 0xef000 + 121286
9 MyApp 0x0010cb3c 0xef000 + 121660
10 UIKit 0x3503e2f0 0x34fd4000 + 434928
11 UIKit 0x3505b0b0 0x34fd4000 + 553136
12 UIKit 0x3503e2f0 0x34fd4000 + 434928
13 UIKit 0x3505af64 0x34fd4000 + 552804
14 UIKit 0x3505aef0 0x34fd4000 + 552688
15 UIKit 0x34fe0a82 0x34fd4000 + 51842
16 CoreFoundation 0x3319d93e 0x33106000 + 620862
17 CoreFoundation 0x3319bc34 0x33106000 + 613428
18 CoreFoundation 0x3319bf8e 0x33106000 + 614286
19 CoreFoundation 0x3310f238 0x33106000 + 37432
20 CoreFoundation 0x3310f0c4 0x33106000 + 37060
21 GraphicsServices 0x36ced336 0x36ce8000 + 21302
22 UIKit 0x3502b2b4 0x34fd4000 + 357044
23 MyApp 0x000f0d16 0xef000 + 7446
24 MyApp 0x000f0ccc 0xef000 + 7372
Thread 1 name: Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0 libsystem_kernel.dylib 0x3b39d5d0 0x3b39c000 + 5584
1 libdispatch.dylib 0x3b2d8d22 0x3b2d2000 + 27938
2 libdispatch.dylib 0x3b2d4374 0x3b2d2000 + 9076
Thread 2 name: WebThread
Thread 2:
0 libsystem_kernel.dylib 0x3b39ce30 0x3b39c000 + 3632
1 libsystem_kernel.dylib 0x3b39cfd0 0x3b39c000 + 4048
2 CoreFoundation 0x3319d2b6 0x33106000 + 619190
3 CoreFoundation 0x3319c02c 0x33106000 + 614444
4 CoreFoundation 0x3310f238 0x33106000 + 37432
5 CoreFoundation 0x3310f0c4 0x33106000 + 37060
6 WebCore 0x3910e390 0x39104000 + 41872
7 libsystem_c.dylib 0x3b3060de 0x3b2f5000 + 69854
8 libsystem_c.dylib 0x3b305fa4 0x3b2f5000 + 69540
Unknown thread crashed with unknown flavor: 5, state_count: 1
Binary Images:
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0x3876c000 - 0x38847fff StoreServices armv7s <e465f24460ff3764b4fc95ebd44b2fe3> /System/Library/PrivateFrameworks/StoreServices.framework/StoreServices
0x38895000 - 0x38897fff TCC armv7s <95c2aa492cc03862bd7bbfae6fa62b1b> /System/Library/PrivateFrameworks/TCC.framework/TCC
0x388b6000 - 0x388c3fff TelephonyUtilities armv7s <aa759d908b903f978ab6803b7947e524> /System/Library/PrivateFrameworks/TelephonyUtilities.framework/TelephonyUtilities
0x38d48000 - 0x38de8fff UIFoundation armv7s <e3a40cee28653c4485a4918016ff2b8e> /System/Library/PrivateFrameworks/UIFoundation.framework/UIFoundation
0x38de9000 - 0x38e01fff Ubiquity armv7s <99c7f2772cd63700aae2671b0b153cfe> /System/Library/PrivateFrameworks/Ubiquity.framework/Ubiquity
0x390e4000 - 0x39103fff WebBookmarks armv7s <ab55332c13da33fd825ea6204338fe19> /System/Library/PrivateFrameworks/WebBookmarks.framework/WebBookmarks
0x39104000 - 0x39a34fff WebCore armv7s <f99b83bec11b331ab69194120917a7df> /System/Library/PrivateFrameworks/WebCore.framework/WebCore
0x39a35000 - 0x39b11fff WebKit armv7s <02c32fdddbdc39b1848b721658a2fa51> /System/Library/PrivateFrameworks/WebKit.framework/WebKit
0x39bbc000 - 0x39bc3fff XPCObjects armv7s <e6846a96a21d382f9fffd6a4536c0aa7> /System/Library/PrivateFrameworks/XPCObjects.framework/XPCObjects
0x39d16000 - 0x39d51fff iCalendar armv7s <bcc081bffdae3daea0f7d7db18ed80e8> /System/Library/PrivateFrameworks/iCalendar.framework/iCalendar
0x39e67000 - 0x39e9ffff iTunesStore armv7s <10c8c7e5c9f43f75af5b30fc2389c1a2> /System/Library/PrivateFrameworks/iTunesStore.framework/iTunesStore
0x3a72d000 - 0x3a733fff libAccessibility.dylib armv7s <9111bc894a4f3ef683f5ef4d699a861b> /usr/lib/libAccessibility.dylib
0x3a734000 - 0x3a74afff libCRFSuite.dylib armv7s <770ebb2f7d9a35749e6da5d1980c244f> /usr/lib/libCRFSuite.dylib
0x3a762000 - 0x3a76efff libMobileGestalt.dylib armv7s <efddaaea8d87321a80d4a6d3f9607a80> /usr/lib/libMobileGestalt.dylib
0x3a780000 - 0x3a780fff libSystem.B.dylib armv7s <12daef214fd234158028c97c22dc5cca> /usr/lib/libSystem.B.dylib
0x3a8a2000 - 0x3a8aefff libbsm.0.dylib armv7s <0f4a8d65b05a364abca1a97e2ae72cb5> /usr/lib/libbsm.0.dylib
0x3a8af000 - 0x3a8b8fff libbz2.1.0.dylib armv7s <f54b70863d9c3751bb59253b1cb4c706> /usr/lib/libbz2.1.0.dylib
0x3a8b9000 - 0x3a904fff libc++.1.dylib armv7s <3beff5a5233b3f51ab2fc748b68e9519> /usr/lib/libc++.1.dylib
0x3a905000 - 0x3a918fff libc++abi.dylib armv7s <f47a5c7bc24c3e4fa73f11b61af635da> /usr/lib/libc++abi.dylib
0x3a949000 - 0x3aa36fff libiconv.2.dylib armv7s <81d6972465103fa3b85b4125f0ad33f1> /usr/lib/libiconv.2.dylib
0x3aa37000 - 0x3ab80fff libicucore.A.dylib armv7s <642482cfc34a3a3b97bd731258dcdc6a> /usr/lib/libicucore.A.dylib
0x3ab88000 - 0x3ab88fff liblangid.dylib armv7s <ffb53baa33ba3642a55737311f17a672> /usr/lib/liblangid.dylib
0x3ab8b000 - 0x3ab92fff liblockdown.dylib armv7s <dbd4f278c71b3f219da3e895b1f6ac80> /usr/lib/liblockdown.dylib
0x3ae73000 - 0x3ae88fff libmis.dylib armv7s <8f0712b99e8e3f5e998f0240f75bb5ba> /usr/lib/libmis.dylib
0x3aeb1000 - 0x3afaffff libobjc.A.dylib armv7s <1d499765d38c3c8fa92b363f529a02dd> /usr/lib/libobjc.A.dylib
0x3b073000 - 0x3b088fff libresolv.9.dylib armv7s <3f7be9d397d63b8e931d21bd5f49b0eb> /usr/lib/libresolv.9.dylib
0x3b0ad000 - 0x3b133fff libsqlite3.dylib armv7s <758898189dca32a5a19e5200b8952110> /usr/lib/libsqlite3.dylib
0x3b134000 - 0x3b180fff libstdc++.6.dylib armv7s <249e8ca1717b370287bb556bbd96e303> /usr/lib/libstdc++.6.dylib
0x3b181000 - 0x3b1a7fff libtidy.A.dylib armv7s <96b463f0ffa0344699fce4d48aa623bc> /usr/lib/libtidy.A.dylib
0x3b1ab000 - 0x3b258fff libxml2.2.dylib armv7s <e87724e212573773a60bc56815cec706> /usr/lib/libxml2.2.dylib
0x3b259000 - 0x3b279fff libxslt.1.dylib armv7s <c52fbe01ce7b35c799630e97e8f1318b> /usr/lib/libxslt.1.dylib
0x3b27a000 - 0x3b286fff libz.1.dylib armv7s <b64a5c1989ba3ba4aafae83d841f9496> /usr/lib/libz.1.dylib
0x3b287000 - 0x3b28afff libcache.dylib armv7s <911ce99a94623ef1ae1ea786055fd558> /usr/lib/system/libcache.dylib
0x3b28b000 - 0x3b291fff libcommonCrypto.dylib armv7s <33140a5fa3fb3e5e8c6bb19bc0e21c5c> /usr/lib/system/libcommonCrypto.dylib
0x3b292000 - 0x3b294fff libcompiler_rt.dylib armv7s <cd17f0ee3dbc38f99910d12a6056bf5a> /usr/lib/system/libcompiler_rt.dylib
0x3b295000 - 0x3b29afff libcopyfile.dylib armv7s <5e733170766430eeaa4e7784e3c7555c> /usr/lib/system/libcopyfile.dylib
0x3b29b000 - 0x3b2d1fff libcorecrypto.dylib armv7s <a15c807dcb003ad69810546a578774d9> /usr/lib/system/libcorecrypto.dylib
0x3b2d2000 - 0x3b2e2fff libdispatch.dylib armv7s <247a388103633e17b24be038eac612c0> /usr/lib/system/libdispatch.dylib
0x3b2e3000 - 0x3b2e4fff libdnsinfo.dylib armv7s <f873dd712561350096b9452bf1fc4078> /usr/lib/system/libdnsinfo.dylib
0x3b2e5000 - 0x3b2e6fff libdyld.dylib armv7s <15676e2ee1423f598907ff49fcede85b> /usr/lib/system/libdyld.dylib
0x3b2e7000 - 0x3b2e7fff libkeymgr.dylib armv7s <b0a1a911d4853feba44133e9ce499bc9> /usr/lib/system/libkeymgr.dylib
0x3b2e8000 - 0x3b2edfff liblaunch.dylib armv7s <69dd64aba1413e75967cd4ad0afa2c15> /usr/lib/system/liblaunch.dylib
0x3b2ee000 - 0x3b2f1fff libmacho.dylib armv7s <5905b311c6fb376388e56a991bb3193d> /usr/lib/system/libmacho.dylib
0x3b2f2000 - 0x3b2f3fff libremovefile.dylib armv7s <b40e964d7c563296b38625bc7082d6a8> /usr/lib/system/libremovefile.dylib
0x3b2f4000 - 0x3b2f4fff libsystem_blocks.dylib armv7s <77a9976b82b73796a0bbc9783929a1e7> /usr/lib/system/libsystem_blocks.dylib
0x3b2f5000 - 0x3b37bfff libsystem_c.dylib armv7s <11bcf1060ec63c8b909a452e6f79be08> /usr/lib/system/libsystem_c.dylib
0x3b37c000 - 0x3b382fff libsystem_dnssd.dylib armv7s <94fab309ed9b35cdbc075cdda221bc70> /usr/lib/system/libsystem_dnssd.dylib
0x3b383000 - 0x3b39bfff libsystem_info.dylib armv7s <195d8eeb7c3f31bd916c0b5611abc0e7> /usr/lib/system/libsystem_info.dylib
0x3b39c000 - 0x3b3b2fff libsystem_kernel.dylib armv7s <79bea3ebfda132baba8f5b0ad6ab95f5> /usr/lib/system/libsystem_kernel.dylib
0x3b3b3000 - 0x3b3cffff libsystem_m.dylib armv7s <faafc8292d4935c4a78233e1d0879e13> /usr/lib/system/libsystem_m.dylib
0x3b3d0000 - 0x3b3defff libsystem_network.dylib armv7s <137f48e279a83d7496659c8e3d3729d4> /usr/lib/system/libsystem_network.dylib
0x3b3df000 - 0x3b3e6fff libsystem_notify.dylib armv7s <df14146497cb3fa0a002eedbed49da65> /usr/lib/system/libsystem_notify.dylib
0x3b3e7000 - 0x3b3e8fff libsystem_sandbox.dylib armv7s <85e91e99abc03db88eddc665424090b4> /usr/lib/system/libsystem_sandbox.dylib
0x3b3e9000 - 0x3b3e9fff libunwind.dylib armv7s <3b7ec561dbec3a199f09ea08a64e76ee> /usr/lib/system/libunwind.dylib
0x3b3ea000 - 0x3b3fffff libxpc.dylib armv7s <0562a59bdf8d3f7783e93f35d7e724a8> /usr/lib/system/libxpc.dylib
****update 3**** updated with dwarfdump commands suggested below
moliveira-> dwarfdump --uuid MyApp.app/MyApp
UUID: 208F2C67-493A-3DC7-AA74-AE08985CFC7C (armv7) MyApp.app/MyApp
UUID: 1C123307-5BD6-3F03-9B9F-71F66CC1B1D3 (12-11) MyApp.app/MyApp
[~/Desktop/symbolicate]
moliveira-> dwarfdump --uuid MyApp.app.dSYM
UUID: 208F2C67-493A-3DC7-AA74-AE08985CFC7C (armv7) MyApp.app.dSYM/Contents/Resources/DWARF/MyApp
UUID: 1C123307-5BD6-3F03-9B9F-71F66CC1B1D3 (12-11) MyApp.app.dSYM/Contents/Resources/DWARF/MyApp
Answer
You have to have the exact dSYM that was generated along the build that is installed on the device and generated the crash report.
Some background information and steps to go through to identify the reason why symbolication won't work can be found here: http://support.hockeyapp.net/kb/how-tos-faq/how-to-solve-symbolication-problems
In addition, you might want to be more specific when saying:
When I import this manually created .crash report into XCode's Organizer, I am not able to symbolicate it.
How does the crash report look like after symbolication? Please post the full report.
Using the same Xcode that generated the app store binary is irrelevant, as said above you need the dSYM that has been generated alongside the app binary. And that dSYM has be accessible via spotlight, as the above linked article explains.
The steps explained in Symbolicating iPhone App Crash Reports do not always work. See this post for more details on that: https://stackoverflow.com/a/14810920/474794
Update: The report will not be symbolicated, because the stack frames of the threads are not formatted correctly! The lines with the 2 hex addresses, the + sign and the number in the end have to be at the end of the line above. So go into each of those lines hit the backspace/delete key to move it up and save. (don't delete the tab after the library/binary name!) Then symbolication should work. Or use this edited one: http://pastebin.com/L9r6PTXr