It appears (undocumented) that for a button message type in the Facebook Bots chat system, there is a max of 3 buttons. This seems arbitrary and limiting. Does anyone know if there is a way to have more than 3 buttons?
To be clear, I'm referring to the following message JSON:
{
"recipient":{
"id":"USER_ID"
},
"message":{
"attachment":{
"type":"template",
"payload":{
"template_type":"button",
"text":"What do you want to do next?",
"buttons":[
{
"type":"web_url",
"url":"https://petersapparel.parseapp.com",
"title":"Show Website"
},
{
"type":"postback",
"title":"Start Chatting",
"payload":"USER_DEFINED_PAYLOAD"
}
]
}
}
}
}
There's no way to bypass this limit. Facebook has clearly documented the limits of a generic template here:
Title: 80 characters
Subtitle: 80 characters
Call-to-action title: 20 characters
Call-to-action items: 3 buttons
Bubbles per message (horizontal scroll): 10 elements
There can be maximum 3 buttons in one bubble. you can add another bubble with 3 more buttons. For example:
{
"recipient": {
"id": "RECIPIENT_ID"
},
"message": {
"attachment": {
"type": "template",
"payload": {
"template_type": "generic",
"elements": [
{
"title": "Swipe left/right for more options.",
"buttons": [
{
"type": "postback",
"title": "Button 1",
"payload": "button1"
},
{
"type": "postback",
"title": "Button 2",
"payload": "button2"
},
{
"type": "postback",
"title": "Button 3",
"payload": "button3"
}
]
},
{
"title": "Swipe left/right for more options.",
"buttons": [
{
"type": "postback",
"title": "Button 4",
"payload": "button4"
},
{
"type": "postback",
"title": "Button 5",
"payload": "button5"
},
{
"type": "postback",
"title": "Button 6",
"payload": "button6"
}
]
}
]
}
}
}
}
You can add maximum 10 bubbles in one generic template.
OR
You can use quick replies.