Facebook Messenger Customer Chat Plugin not appearing when not logged in

facebook-messenger facebook-customer-chat
roundhousekick picture roundhousekick · Jan 5, 2018 · Viewed 21.4k times · Source

I have integrated Facebook Customer Plugin on one of our websites. I followed the instructions in the developer documentation. It is working fine when there is an active facebook session. However, the plugin does not appear at all when there is no active fb session. I might be missing something but I have no clue on what that is.

Answer

losted picture losted · Dec 20, 2018

The solution for me was adding #xfbml=1&version=v2.12&autoLogAppEvents=1 after the xfbml.customerchat.js file like :

js.src = 'https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js#xfbml=1&version=v2.12&autoLogAppEvents=1';

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