Emails very delayed getting from mandrill to gmail

email gmail mandrill
Jeff W picture Jeff W · Apr 28, 2015 · Viewed 10.8k times · Source

For the past 4 months we have been seeing large delays when sending emails through mandrill to gmail addresses. Sometimes it takes 15 minutes but other times it can be up to an hour. When i check the mandrill outbound section shortly after the email is sent it shows the email was delivered, but it usually takes a while before it actually shows up in my inbox. We are using this service for welcome emails and password resets so waiting long periods of time isn't acceptable.

It has been very hard to find any information on this issue. Has anyone seen this issue? Any recommendations on what i could do to fix it?

Answer

farreachchad picture farreachchad · Apr 29, 2015

I had similar issues with delays on emails sent via Mandrill to gmail.

To fix the issue I viewed the "Sending Domains" page under "Settings" in Mandrill. I discovered the DKIM and SPF DNS records were either missing or not valid. Mandrill will provide you with new values by clicking on the "View... settings" link. After updating these settings we no longer experience the delay.

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