ASP.NET Membership change password not working

Question

I have this code for changing a user's password when they click the password reset button (with extra code to log to ELMAH so I can try to figure out what is going wrong).

This is in ASP.NET MVC 2, using the standard aspnet membership provider, with a simple View like this:

New Password:     ______
Confirm Password: ______
[Reset] [Cancel]

The route to this view is /Account/Reset/guid, where guid is the user's id in the aspnet membership database.

The key portion of the code is where it calls user.ChangePassword(). You can see that it logs a message when successful. The problem is that for some users, the success message is logged, but they can not log in with the new password. For other users it logs the success message and they can log in.

if (user.ChangePassword(pwd, confirmPassword))
{
    ErrorSignal.FromCurrentContext().Raise(
        new Exception("ResetPassword - changed successfully!"));
    return Json(new { 
        Msg = "You have reset your password successfully." }, 
        JsonRequestBehavior.AllowGet);
 }

The full code listing is:

[HttpPost]
public JsonResult ResetPassword(string id, string newPassword, string confirmPassword)
{
    ErrorSignal.FromCurrentContext().Raise(new Exception("ResetPassword started for " + id));

    ViewData["PasswordLength"] = Membership.MinRequiredPasswordLength;

    if (string.IsNullOrWhiteSpace(newPassword))
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - new password was blank."));
        ModelState.AddModelError("_FORM", "Please enter a new password.");
        return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
    }

    if (newPassword.Length < Membership.MinRequiredPasswordLength)
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - new password was less than minimum length."));
        ModelState.AddModelError("_FORM", 
            string.Format("The password must be at least {0} characters long.", 
            Membership.MinRequiredPasswordLength));
        return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
    }

    if (string.IsNullOrWhiteSpace(confirmPassword))
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - confirm password was blank."));
        ModelState.AddModelError("_FORM", 
            "Please enter the same new password in the confirm password textbox.");
        return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
    }

    if (confirmPassword.Length < Membership.MinRequiredPasswordLength)
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - confirm password was less than minimum length."));
        ModelState.AddModelError("_FORM", 
            string.Format("The password must be at least {0} characters long.", 
            Membership.MinRequiredPasswordLength));
        return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
    }

    if (confirmPassword != newPassword)
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - new password did not match the confirm password."));
        ModelState.AddModelError("_FORM", "Please enter the same password again.");
        return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
    }

    bool isMatch = ValidationHelper.IsGUID(id);
    if (string.IsNullOrWhiteSpace(id) || !isMatch)
    {
        ErrorSignal.FromCurrentContext().Raise(
            new Exception("ResetPassword - id was not a guid."));
        ModelState.AddModelError("_FORM", "An invalid ID value was passed in through the URL");
    }
    else
    {
        //ID exists and is kosher, see if this user is already approved
        //Get the ID sent in the querystring
        Guid userId = new Guid(id);

        try
        {
            //Get information about the user
            MembershipUser user = Membership.GetUser(userId);
            if (user == null)
            {
                //could not find the user
                ErrorSignal.FromCurrentContext().Raise(
                    new Exception("ResetPassword - could not find user by id " + id));
                ModelState.AddModelError("_FORM", 
                    "The user account can not be found in the system.");
            }
            else
            {
                ErrorSignal.FromCurrentContext().Raise(
                    new Exception("ResetPassword - user is " + user.UserName));
                string pwd = user.ResetPassword();

                if (user.ChangePassword(pwd, confirmPassword))
                {
                    ErrorSignal.FromCurrentContext().Raise(
                        new Exception("ResetPassword - changed successfully!"));
                    return Json(new { 
                        Msg = "You have reset your password successfully." }, 
                        JsonRequestBehavior.AllowGet);
                }
                ErrorSignal.FromCurrentContext().Raise(
                    new Exception("ResetPassword 
                    - failed to change the password, for an unknown reason"));
            }
        }
        catch (Exception ex)
        {
            ErrorSignal.FromCurrentContext().Raise(
                new Exception("ResetPassword: " + ex));
            return Json(new { Error = ex.Message + " -> " 
                + ex.InnerException.Message }, JsonRequestBehavior.AllowGet);
        }
    }

    return Json(new { Errors = ModelState.Errors() }, JsonRequestBehavior.AllowGet);
}

Edit: Adding a bounty to try to get this solved. This is one of the most annoying problems on my issue list, and I have no idea how to proceed.

Answer 1

If the user needs to reset his password, there is a chance their account has been locked out from too many invalid attempts. If this is the case, then the password is being reset successfully, but the user cannot log in until the lockout condition is cleared.

Try checking MembershipUser.IsLockedOut:

Users are most commonly locked out and cannot be validated by the ValidateUser method when the MaxInvalidPasswordAttempts is reached within the PasswordAttemptWindow.

To set this property to false and let the user try to log in again, you can use the UnlockUser method.

Edit

Did you also check IsApproved? Authentication will fail is this is false for the user.

Also, assuming by default membership provider, you mean the SqlMembershipProvider, can you run the following query against your database and make sure everything looks correct?

select IsApproved, IsLockedOut, FailedPasswordAttemptCount
from aspnet_Membership
where ApplicationId = @yourApplicationId and UserId = @userId

Try executing the query before attempting to sign in to verify IsApproved and IsLockedOut are ok. Also note the value for FailedPasswordAttemptCount.

Try signing in, and then run the query again. If signin fails, has the value for FailedPasswordAttemptCount been incremented?

You could also look at PasswordFormat in the aspnet_Membership table and make sure it is the correct value depending on the format you are using (0 for Clear, 1 for Hashed, and 2 for Encrypted).