We aren't able to process your payment using your PayPal account at this time

c# .net paypal sandbox
DanIreland picture DanIreland · Jul 26, 2016 · Viewed 20.9k times · Source

I'm getting this error on a sandbox account:

We aren't able to process your payment using your PayPal account at this time. Please go back to the merchant and try using a different payment method.

My .Net app is successfully redirecting to PayPal, with the correct payment details. As soon as I log in with my sandbox account I get the above error. Is there a way to get to a log or anything that could help me source the issue? It was all working fine until this week, so I wonder has something changed in that time?

I have checked the accounts have a suitable balance. The payment is for €24 so it is not excessive. There are a few other posts regarding the issue but nothing with any suitable suggestions.

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Answer

DanIreland picture DanIreland · Jul 26, 2016

After about 4 hours at this today I finally have success. I logged in to sandbox.paypal.com with the sandbox facilitator details, and updated a bunch of settings in the Profile > My Selling Tools > Block Payments page. You may need to upgrade to a business account in order to see those settings.

I basically set it to allow almost anything in there, and hey presto... the next 2 payment tests worked.

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