Disadvantages of automating a business process?

business-process-management
zamfir picture zamfir · Oct 23, 2008 · Viewed 9.3k times · Source

What would be the disadvantages (if any) of automating business process for a Enterprise/organization?

Answer

biozinc picture biozinc · Oct 23, 2008
  • Loosing discretionary error checking, i.e. numbers that look out of line;
  • Potentially, knowledge of how a process is operated could be lost if it is automated but not documented. More often than not, manual processes are passed on;
  • Accountability for the process becomes muddled.

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