Failed to connect to installer service

backup hyper-v veeam
t.khatibi picture t.khatibi · Nov 17, 2018 · Viewed 9.6k times · Source

i have a problem with veeam backup and replication 9. the problem is when i try to restore one of my virtual machines in a new location that it is on my back up server i get an error that [Backup Server Name] Failed to connect to installer service. can some one please help me on this case my windows server is 2012 and my virtual machine is a hyper-v virtual machine.

Answer

t.khatibi picture t.khatibi · Nov 20, 2018

The step i did to solve this problem is as below: 1. I go to services.msc and restarted Veeam Installer Service. 2. In Veeam software at section backup infrastructure i rescanned all servers and i also set my credentials again. at last i restarted server and the problem was solved.

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