How to resolve a "Transient error" from Microsoft Graph API?

azure microsoft-graph-api microsoft-graph-sdks
slarge picture slarge · Apr 20, 2020 · Viewed 27.2k times · Source

I am building an app for a client using the Microsoft Grap API and when I log in with a particular account I get this error:

Request Id: d300b62e-e0a5-4f62-9957-1cc10fd42800 Correlation Id: e1912683-45cb-459e-b631-9706f6cd2479 Timestamp: 2020-04-20T07:51:51Z Message: AADSTS90033: A transient error has occurred. Please try again.

I have tried 2 other accounts and they work without an error.

Does anyone know how I can resolve this issue or how I can start to work out what the issue might be?

EDIT:

Example of the URL being used to authorise the user

https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=<clientid>&response_type=code&redirect_uri=<local_uri>&response_mode=query&scope=openid%20offline_access%20https%3A%2F%2Fgraph.microsoft.com%2Fuser.read&state=12345

Thanks, Scott.

Answer

Matt Stannett picture Matt Stannett · Sep 29, 2020

For those that come here in the future, the best place to check whether or not the issue is isolated to just you, or is part of a wider issue is the official Microsoft 365 Status Twitter account.

You can also check the Microsoft 365 Service health status page (but this only works if the Microsoft login services are working.) Documentation around how to check the service status is available as part of the official docs.

For Azure-related issues you can check the official Azure Support Twitter account or the Azure status page.

If the issue is localised - then you should raise a support ticket in Azure or Office 365, otherwise wait for a resolution from Microsoft.

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