iTunes Connect Error: "This email address is not available for use as an Apple ID."

app-store-connect apple-id
pkamb picture pkamb · Aug 20, 2015 · Viewed 30.6k times · Source

When attempting to add a user to iTunes Connect, I get the following error:

Add user iTunes Connect error

This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.

This is a different error from the one I usually get, which occurs when trying to add a user with an email address already associated with a different iTunes Connect account.

Why is this error occurring?

How do I fix the issue and invite this user to my iTunes Connect account?

Answer

mcphersonjr picture mcphersonjr · Apr 26, 2016

Problem

The issue that I found was that the email address was being used as an alternate email on an already existing account.

Solution

Remove the alternate email or change it, then you will be able to use the email for an Apple ID.

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