Unable to Sign In to iTunes Connect: "Your Apple ID isn't enabled for iTunes Connect"

pkamb picture pkamb · Mar 5, 2015 · Viewed 57.1k times · Source

I am a member of my company's development team, with the role of Admin. I can access the Member Center of the team at https://developer.apple.com/

However, when I I attempt to sign in at https://itunesconnect.apple.com I am presented with the following error message:

Your Apple ID isn't enabled for iTunes Connect

Your Apple ID isn't enabled for iTunes Connect

Your Apple ID isn't enabled for iTunes Connect. Learn More

I am an admin on the development team. When I visit Developer > Member Center > People I do not see any permissions related to iTunes Connect.

How do I gain access to my team's iTunes Connect portal?

Answer

pkamb picture pkamb · Mar 5, 2015

It is not enough to be a member of the Apple Developer Account / Member Center team.

The account must also be added as an iTunes Connect User.

From an existing iTunes Connect admin account, add the new user to iTunes Connect:

iTunes Connect > Users and Roles > "+" > Add iTunes Connect User

Users and Roles