Remote control feature for iOS devices in AirWatch

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Meena picture Meena · May 4, 2016 · Viewed 7.4k times · Source

We use AirWatch as MDM solution. Is there a feature to help troubleshooting for iOS devices, like remote control? Something similar to Help@work in MobileIron. If AirWatch doesn't support this: is there any other solution for iOS devices?

Answer

salah eddine bentalba picture salah eddine bentalba · Feb 7, 2018

Whereas remote view using traditional AirPlay requires devices to be running the Bonjour service and cannot be easily retransmitted to different subnets, AirWatch remote view capabilities use the AirWatch Agent instead of Bonjour and can function over different subnets within the same network. If an end user calls with an issue, simply instruct them to start their AirWatch Agent application and then send a remote view request to view their screen.

--> You can only remote view the IOS device when the MDM agent is opened in the foreground. This is an Apple restriction and not an MDM limitation.

Source : https://my.air-watch.com/help/9.1/en/Content/Platform_Guides/iOS/C/Remote_View_Overview.htm

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